At OneShopIntl , we want you to shop with confidence. If you’re not completely satisfied with your purchase, our Refund and Returns Policy ensures a fair and transparent process for resolving issues. Please read the guidelines below carefully to understand your rights and responsibilities.

1. Eligibility for Returns

To qualify for a return or refund, the following conditions must be met:

  • The item must be returned within [X days, e.g., 7 or 14] of delivery.
  • The product must be unused, unwashed, and in its original condition with all tags and packaging intact. High-value items like electronics or customized products may have additional restrictions, which will be clearly stated on the product page.

2. Non-Returnable Items

Certain items cannot be returned or exchanged due to hygiene, safety, or customization reasons. These include:

  • Undergarments, swimwear, and intimate apparel
  • Perishable goods (e.g., food items)
  • Customized or made-to-order products
  • Opened or used beauty and personal care products
  • Digital downloads or software

Please check the product description before purchasing to confirm whether it is eligible for returns.

3. How to Initiate a Return

If you wish to return an item, follow these steps:

  1. Contact Us:
    Reach out to our customer support team at support@oneshopintl.com or through our website’s live chat feature. Provide your order number, details of the item(s), and the reason for the return.
  2. Receive Approval:
    Once your request is reviewed, we will send you a Return Authorization (RA) number along with instructions on how to proceed.
  3. Pack and Ship:
    Securely pack the item in its original packaging and attach the RA number to the package. Ship it back to the seller’s address provided in the return instructions.
  4. Track Your Return:
    Use the tracking number provided by the courier to monitor the status of your return shipment.

4. Refund Process

Once the returned item is received and inspected by the seller, we will process your refund within [3 – 4 business days] . Refunds will be issued in the same form as the original payment unless otherwise specified:

  • Credit/Debit Card Payments: Refunds will reflect in your account after your bank processes the transaction.
  • Cash on Delivery (COD): Refunds will be issued via bank transfer or mobile wallet, depending on your preference.
  • Digital Wallets: Funds will be credited back to your wallet account.

Note: Shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).

5. Exchanges

If you’d like to exchange an item for a different size, color, or variant, please initiate a return as described above and place a new order for the desired product. Unfortunately, direct exchanges are not available at this time.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us immediately within [3–5] of delivery. Include photos of the issue and your order details when contacting customer support. We will arrange for a replacement.